Privacy Policy

Effective Date: January 1, 2025

MoldGuard Remediation respects your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple because we want you to feel confident about working with our team in Burien, Washington.

Information We Collect

When you reach out to us, we collect the details you share - your name, phone number, email address, property address, and a description of the mold or moisture problem you're dealing with.

We also collect basic technical information automatically when you visit our site, such as your browser type, device type, and the pages you view. This helps us understand how people find us and improve the site.

How We Use Information

We use your contact details to respond to your request, schedule an inspection, provide a quote, and follow up on the work we do for you.

We use website data to keep our site running smoothly, see which pages are helpful, and make sure our local advertising reaches the right people in the Burien area.

Cookies and Tracking

Our website uses cookies - small text files stored on your device - to remember your preferences and understand how you browse. You can turn off cookies in your browser settings at any time.

Turning off cookies won't stop you from using our site, but some features may not work exactly as intended.

Analytics and Third-Party Tools

We use trusted third-party tools like Google Analytics to see how visitors use our site. These tools collect anonymous data such as page views and time on site.

We may also use scheduling or messaging tools to make it easier for you to book an appointment or ask a question. These providers only receive the information needed to perform that service.

Data Sharing and Disclosure

We never sell your personal information. We share it only with service providers who help us run our business - like scheduling software or email providers - and only as needed to serve you.

We may disclose information if required by law or to protect the safety and rights of our customers, our team, or the public.

Data Retention

We keep your contact and project information for as long as needed to complete your job and maintain our business records. When it's no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we'll do so unless we're required to keep it for legal or accounting reasons.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage and limiting access to only those team members who need it.

No website or email transmission is completely secure, so please avoid sending sensitive details like payment information through our contact forms.

Your Rights

You can ask us what personal information we hold about you, request a copy, or ask us to correct or delete it. You can also opt out of marketing emails at any time using the unsubscribe link.

To make a request, just contact us using the details below. We'll respond promptly and help however we can.

Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

If you believe a child has shared information with us, please contact us and we'll delete it right away.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version here with a new effective date.

We encourage you to check this page occasionally so you stay informed about how we protect your information.

Contact Us About Privacy